Executive - Sales (Inside Sales Concierge)
Location: Mumbai
About Us
StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an Executive at StayVista, you will be responsible for managing end-to-end inbound sales, assisting prospective guests in selecting suitable villas, maximizing booking value through upselling F&B, curated events, and special experiences, maintaining excellent customer relationships, and ensuring accurate CRM updates and sales processes.
About You
- Manage inbound inquiries through calls, WhatsApp, emails, and web platforms, converting leads into confirmed bookings.
- Understand guest preferences, budgets, and travel requirements to recommend suitable villas.
- Upsell F&B packages, chef services, events, celebrations, and curated guest experiences to maximize revenue.
- Provide accurate information on villa amenities, pricing, policies, and booking terms.
- Handle guest queries, objections, special requests, and escalations professionally.
- Coordinate with operations and concierge teams to ensure seamless guest experiences.
- Maintain updated CRM records, lead pipelines, follow-ups, and sales activity reports.
- Track conversion rates, meet sales targets, and provide regular business forecasts.
- Bring 1–3 years of experience in inside sales, telesales, guest relations, or hospitality/travel sales.
- Demonstrate strong communication, negotiation, customer management, and closing skills.
- Possess hands-on experience with CRM tools, cloud telephony, and WhatsApp Business.
- Show ownership, adaptability, attention to detail, and a customer-centric approach.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.
Bonus Points - These are non-essential, but a bonus if you have them!
- Proven track record of exceeding sales targets through high lead conversion, strategic upselling, and revenue growth in hospitality, travel, or D2C brands.
Key Metrics: What you will drive and achieve
- Total Revenue (Stay + F&B + Add-ons)
- Stay Conversion Ratio
- F&B Revenue Contribution
- Audit Compliance Score
Our Core Values: Are you a CURATER?
- Curious: Here, your curiosity fuels innovation.
- User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
- Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
- Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
- Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
- Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies – How We Work Together
- Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
- Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
- Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
- Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
- Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
- Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
- Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
- Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.